Winza FAQ — All Your Answers in One Place

Betting on cricket at winza is straightforward. After logging in, select "Sports" section. Under Cricket, you'll find all of today's and upcoming matches — including IPL, BPL, Test, and the T20 World Cup.

Steps to Place a Bet:

1. Click on your preferred match — all available markets for that match will open
2. Choose your market — "Match Winner", "Most Runs", "Top Batsman", and more
3. Click on the odds for your chosen team or player — they'll be added to your bet slip.
4. Enter your stake amount (minimum ৳10) and see your potential winnings
5. Your bet is placed as soon as you click the "Confirm Bet" button

You can also bet while a match is in progress — this is called live or in-play betting. Odds shift with every ball, so read the game carefully before placing your bet. For betting tips, Betting Tips View the page.

Deposits via bKash or Nagad typically arrive in your Winza account within 5–15 minutes. Occasionally, network issues or bank clearance delays may cause it to take a bit longer.

If more than 30 minutes have passed, follow the steps below:

1. Find the transaction reference number in your bKash or Nagad app.
2. Log in to Winza and check the "Transaction History" or "Deposit" section to see if it shows as pending
3. Email us at support@winza.asia — include your transaction ID, amount, and time
4. You can also reach out via live chat — most issues are resolved within 5–10 minutes.

If a deposit fails completely (no money was deducted from bKash), simply try again. If money was deducted but hasn't appeared in your account, the support team typically resolves the issue within 24 hours. Always use Winza's official payment number when making a deposit — Winza cannot be held responsible for funds sent to any other number.

Yes, Winza's Refer-a-Friend program is genuine and rewards are credited directly to your account. Here's how it works:

1. Log in to winza and go to the "Promotions" or "Referral" section to get your personal referral link or code.
2. Share that link with a friend — once they click it and register, they'll be counted as your referral
3. You'll receive a referral bonus when your friend makes their first deposit

Referral bonus details (see the Promotions page for current rates) — typically ৳200 to ৳500 per successful referral, and sometimes a percentage of your referred friend's first bet as well. The more friends you refer from a single account, the more bonuses you accumulate. To qualify, your friend must register using your link or code — sharing the code after registration won't count. The bonus is usually credited within 24 hours of your friend's first deposit.

Yes, you can change the mobile number registered on your Winza account, but for security reasons this cannot be done on your own — you'll need to contact the support team.

How to Change Your Mobile Number:

1. Email support@winza.asia with the subject line "Mobile Number Change Request"
2. Provide your account name, your current (old) number, and the new number you'd like to use.
3. A clear photo of your National ID must be submitted for identity verification
4. Once verified, the support team will typically update your number within 24–48 hours.

Basic profile details like your name and date of birth can be updated directly from Account Settings — just log in, click the profile icon in the top right, and select "Edit Profile". After KYC verification is complete, some details can still be changed, but identity-related information (name, date of birth) will require approval from support.

If you have a mobile number, you can log in to Winza without a password — just use the OTP method.

Steps to log in with OTP and reset your password:

1. On the login page, and select the "With OTP" tab.
2. Enter your registered mobile number and click the "Send Code" button
3. Enter the 6-digit code sent to your mobile within 5 minutes.
4. Once logged in, go to "Account Settings" to set a new password

If your mobile number has also changed, email support@winza.asia — send your name, old number, and National ID to verify your identity, and the support team will help recover your account. This is usually resolved within 24 hours. To avoid this issue in the future, enable two-factor authentication (2FA) on your account — it also comes in handy if you forget your password.

A turnover or rollover requirement is the minimum amount you must wager before withdrawing bonus funds. This is standard practice across all betting platforms — it exists to prevent users from depositing a bonus and immediately cashing it out.

Let's break it down with an example:

Say you deposit ৳2,000 and receive a 100% welcome bonus of ৳2,000. If the wagering requirement on the bonus is 10x, you'll need to place a total of ৳20,000 in bets (2,000 × 10) before you can withdraw.

• Not just the bonus — your deposited amount can be withdrawn freely at any time. Turnover requirements apply to the bonus portion only.
• Generally, only bets with odds of 1.50 or higher count toward the turnover requirement
• After logging in, go to the "Bonus" section to see how much of the turnover requirement you've completed so far
• Bonus wagering requirements must generally be met within 30 days of receiving the bonus — any unused bonus will be forfeited once the period expires

The full turnover details are listed alongside each bonus offer. If you're unsure, reach out to support@winza.asia — the team will walk you through the exact calculation.